1. Curated Availability
As we prioritize high-quality, small-batch curation from Seoul, our collections consist of limited In-Stock pieces and a weekly Pre-Order system.
- In-Stock Items:
Shipped within 2–3 business days of payment confirmation
- Pre-Order Items:
Subject to our weekly curation cycle
2. Pre-Order Policy
- Order Cut-off & Confirmation:
Our pre-order window closes every Sunday at 11:59PM EST. Orders are confirmed and processed upon receipt of full payment.
- Wait Times:
Please allow 10 to 14 business days from the date of order confirmation for items to arrive Canada (excluding weekends and South Korean public holidays).
- Extended Delays:
If your order has not arrived in Canada within 14 business days of the cut-off, you may choose a full refund or continue waiting.
- Commitment:
Please do not place a pre-order if you require immediate delivery.
- Cancellations:
Once payment is processed, we do not accept cancellations or refund requests other than for the extended delays stated above.
3. Out-of-Stock Items
Inventory in Seoul moves rapidly. In the event that a pre-ordered item becomes unavailable, we will notify you immediately and issue a full refund for that item.
4. Returns & Quality Assurance
Each garment undergoes a rigorous quality inspection in our studio before delivery.
- Returns:
We accept returns on regular-priced items within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. The customer is responsible for return shipping fees.
- Final Sale:
All on-sale or discounted items are final sale and cannot be returned or exchanged.
- Defective Items:
For manufacturing defects, please notify us via email at [email protected] within 24 hours of delivery with clear photos/ videos. We will cover return shipping and provide a full refund upon verification.
