Frequently Asked Questions
1. The Process & Pre-Orders
How does the "Sunday Cut-off" work?
We curate our collections in weekly cycles. All orders with confirmed payments by Sunday at 11:59 PM EST are processed in the coming week’s shipment from Seoul, Korea. If your payment is received after this time, your order will be included in the following week’s cycle.
Why is there a 10–14 business day wait time?
To offer authentic, high-quality Korean staples at competitive prices, we ship directly from our partner studios in Seoul to our Canadian studio for quality control before final delivery. This intentional process ensures you receive curated pieces, not mass-produced fast fashion.
Can I cancel or change my order?
Because we begin the procurement process in Seoul immediately following the Sunday cut-off, we can only accept changes or cancellations before Sunday 11:59 PM EST. Once the weekly cycle begins, the order is final.
What happens if I order In-Stock and Pre-Order items together?
To reduce our carbon footprint and maintain complimentary shipping, mixed orders are dispatched together once your entire curation is complete. If you require in-stock items sooner, please place two separate orders.
2. Payment & Security
What payment methods do you accept?
We accept all major credit cards securely via Stripe. Additionally, we offer a 3% discount on your entire order when you choose to pay via Interac E-Transfer.
How do I pay via Interac E-Transfer to claim my discount?
If you choose E-Transfer, please complete your checkout and send your e-transfer to [email protected] with the following instructions:
Recipient Name: Designs By Kit Inc.
Security Question: Your Order Number
Security Answer: [Your Order Number]
Please WhatsApp us a screenshot of your successful transfer confirmation with order number to expedite processing.
Is my payment information secure?
Yes. All credit card transactions are processed through Stripe, which uses industry-leading encryption to keep your data safe. If you choose Interac E-Transfer, your funds are handled directly through your own banking institution’s secure network. We do not store sensitive payment or banking information on our website.
3. Shipping & Delivery
What are your shipping rates?
Greater Toronto Area (GTA): Complimentary shipping on all orders. No minimum required.
Rest of Canada: Flat-rate shipping of $10.99; free shipping for orders over $150.
International shipping: please contact us for a quotation.
Who is your shipping carrier?
We use Stallion Express for all domestic deliveries. Once your order departs our studio, you will receive a confirmation email with a tracking number.
Do you offer international shipping?
Currently, we mainly ship within Canada. For international shipping, please contact us for a quotation.
4. Sizing & Return
How do I find my size?
Our pieces are curated from Seoul and often follow Korean sizing. We provide measurements on each product page. We recommend comparing these to a similar item you already own to ensure a perfect fit.
What is your return policy?
Please refer to our buying policy.
What if my item is damaged?
In the rare event that you receive a defective or incorrect item, please contact us via email at [email protected] within 48 hours of delivery with photos/ videos of the issue. We will work with you personally to ensure it is resolved.
5. Support
How can I reach you for help?
We pride ourselves on personal support. For any questions regarding sizing, styling, or your order status, please WhatsApp us for a direct conversation with us. We are here to assist with your curation process.